Today some users report that their assets have been transferred away, causing certain losses. After communication with users and technical review, we found that their losses caused by account information leakage by falsely logging in phishing websites, or users use same password in other exchange platforms but breached by hackers who then take over its MXC account.
MXC hereby makes the following announcement:
- Till now, the number of users who encounter losses is about 15, with total losses around 15 BTC. MXC hereby asks users and some media do not exaggerate the situation. MXC is now actively contacting the users encountered losses.
- Through this issue, MXC is determined to upgrade its security system, requiring all users must bind cellphone number or google authenticator. We also ask users do not use same passwords on all platforms.
- MXC is persistently committed to protecting users’ assets and interests. For the users encountered losses in this issue, MXC will deploy the backup fund for compensation. Please contact our customer service for registration. After review, we will compensate the users who encounter losses within three days. MXC also calls for community members do not exaggerate the situation here, do not believe or spread rumors.
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Enjoying your trade on MXC.
The MXC team
July 13, 2019