Deposit and Withdrawal Issues

Deposit Introduction

If you deposit ETH, you can copy your deposit address to https://etherscan.io to inquire blockchain confirmation number, ETH and ERC20. When 10 blockchain confirmations are generated, your deposit will arrive your account. (Since blockchain scanning takes time, your deposit will arrive at your account 5 min after 10 blockchain confirmations are generated. If half an hour has past, but your deposit is still not arrived, you can contact our customer service for help.)

If you deposit BTC, you can copy your deposit address to https://btc.com to inquire blockchain confirmation number. When 2 blockchain confirmations are generated, your deposit will arrive your account. (Since blockchain scanning takes time, your deposit will arrive at your account 5 min after 2 blockchain confirmations are generated. If half an hour has past, but your deposit is still not arrived, you can contact our customer service for help.)

Withdrawal Introduction:

When you click “Withdrawal”, a confirmation email will be sent to your registered Email. The withdrawal can start only after you click the confirmation email. If not, the withdrawal will not be started and the amount will be frozen. If no email is received, please contact our customer. This confirmation should be made by yourself.