If you make a withdrawal on MXC but find that your address is wrongly filled, you can handle it with methods below:
- If you found the address is wrong before confirmation of the withdrawal short message or withdrawal Email, you can go to Withdrawal Record to revoke this withdrawal and make the withdrawal again by filling in the right address.
If you have confirmed the withdrawal short message or withdrawal Email, the system enters withdrawal procedures automatically. As a result, the transfer cannot be stopped. Due to the anonymity of blockchain, we cannot help you to find the owner of the address. You may find the owner by other means and seek back your currency.
If you forget to fill in remarks or leave remarks mistakenly (for example, mistakenly fill in the currency type, such as EOS, ENU) when you transfer your currency from MXC to other platform, we will help to provide TXID and other information for you, so that you can contact the platform for modification.